1. How much does the Biggest Loser Club mobile service cost?
It's free with your Club web site membership!
2. What can I do on the Club mobile app?
Many Club web site features are also available on your phone - weigh-in, check progress, get meal plans and do meal swaps, log meals you eat, look up calories, get workout plans and log your exercises.
3. I am unable to log into the Biggest Loser Club mobile site. What should I check?
There are a few reasons that a login attempt may fail. This may happen due to an invalid user/password combination, an inactive Biggest Loser Club account, or a phone limitation. If retrying the login fails, log onto www.biggestloser.com from your computer to verify that the account is still active. If it is, check your password to make sure that it doesn't contain any characters that your phone is unable to easily enter. If you are using a QWERTY keyboard also make sure that your phone is not entering a number instead of a letter for the first character in the password field. Also verify that your phone has cookies enabled in its settings. If you are seeing the login screen reappear, without error, we recommend that you try the full URL: www.blcmobile.com (with the 'www').
4. I am using a BlackBerry. How can I maximize my viewing experience?
Many BlackBerry devices do not have support for 'Style Sheets' enabled by default. Selecting this feature in the browser configuration will improve the organization of data presented. In many BlackBerry devices this setting can be found in: Menu --> Options --> Browser Configuration. Be sure to refresh the browser after saving this change. Refer to BlackBerry documentation for more information.
5. When I browse to "My Diet" or "My Fitness", I sometimes see "413: Page Cannot Be Displayed" and am unable to access the page. Why is this?
Some phones have problems handling moderate amounts of data. This is common with older Motorola devices. Unfortunately this is a phone limitation. This same problem will be seen navigating to other web sites as well.
6. Will changes I make to my weight, meal plans, food log and workout plans on my phone be reflected on the Club web site?
Yes. The Club web site and mobile app are integrated, so changes you make on the site will be reflected on your phone, and vice versa.
7. Why can't I edit foods on my Food Log or Favorites lists the way I can on the Club web site?
You'll need to go to your computer and log into the Club web site at www.biggestloserclub.com to edit items in your Food Log and Favorites lists - changes you make on the site will be reflected on your phone.
8. How do I change my food preferences? Can I change my fitness preferences, phase and activity level?
Go to your computer and log into the Club web site at www.biggestloserclub.com to change your fitness preferences, phase and activity level - changes you make on the site will be reflected on your phone.
9. Can I access the Club web site's community and message board features on my phone?
You'll need to go to your computer and log into the Club web site at www.biggestloserclub.com to create Buddy networks, start/join Buddy Challenges, find members, or read and post on the message boards.
10. How do I cancel my Club mobile service?
Since the mobile app is free with your Club web site membership, there's nothing you need to do to cancel your access to the tools and features on your phone.
11. How do I change my Club mobile app username and password?
Your Club mobile app login is the same as your Club web site login. To change your username/password, go to your computer, log into the site at www.biggestloserclub.com, and click "My Account" at the top of the page.
12. What happens if I change my mobile phone, but not my mobile number?
Applications like the Club mobile app will be saved to your old phone. If you get a new phone, saved apps will no longer be available, but you can type blcmobile.com into new the phone's browser and sign in.
13. What do I do if I have a new mobile phone number?
Your access to the Club mobile app won't be impacted if you get a new phone number.
14. What is an SMS?
Short Message Service (SMS) is the ability to send and receive short, alphanumeric messages to and from mobile phones.
15. I can't find my answer here - who can I contact for help?
Email us from your computer at help@biggestloserclub.com -- be sure to include your Club username in your message.
It's free with your Club web site membership!
2. What can I do on the Club mobile app?
Many Club web site features are also available on your phone - weigh-in, check progress, get meal plans and do meal swaps, log meals you eat, look up calories, get workout plans and log your exercises.
3. I am unable to log into the Biggest Loser Club mobile site. What should I check?
There are a few reasons that a login attempt may fail. This may happen due to an invalid user/password combination, an inactive Biggest Loser Club account, or a phone limitation. If retrying the login fails, log onto www.biggestloser.com from your computer to verify that the account is still active. If it is, check your password to make sure that it doesn't contain any characters that your phone is unable to easily enter. If you are using a QWERTY keyboard also make sure that your phone is not entering a number instead of a letter for the first character in the password field. Also verify that your phone has cookies enabled in its settings. If you are seeing the login screen reappear, without error, we recommend that you try the full URL: www.blcmobile.com (with the 'www').
4. I am using a BlackBerry. How can I maximize my viewing experience?
Many BlackBerry devices do not have support for 'Style Sheets' enabled by default. Selecting this feature in the browser configuration will improve the organization of data presented. In many BlackBerry devices this setting can be found in: Menu --> Options --> Browser Configuration. Be sure to refresh the browser after saving this change. Refer to BlackBerry documentation for more information.
5. When I browse to "My Diet" or "My Fitness", I sometimes see "413: Page Cannot Be Displayed" and am unable to access the page. Why is this?
Some phones have problems handling moderate amounts of data. This is common with older Motorola devices. Unfortunately this is a phone limitation. This same problem will be seen navigating to other web sites as well.
6. Will changes I make to my weight, meal plans, food log and workout plans on my phone be reflected on the Club web site?
Yes. The Club web site and mobile app are integrated, so changes you make on the site will be reflected on your phone, and vice versa.
7. Why can't I edit foods on my Food Log or Favorites lists the way I can on the Club web site?
You'll need to go to your computer and log into the Club web site at www.biggestloserclub.com to edit items in your Food Log and Favorites lists - changes you make on the site will be reflected on your phone.
8. How do I change my food preferences? Can I change my fitness preferences, phase and activity level?
Go to your computer and log into the Club web site at www.biggestloserclub.com to change your fitness preferences, phase and activity level - changes you make on the site will be reflected on your phone.
9. Can I access the Club web site's community and message board features on my phone?
You'll need to go to your computer and log into the Club web site at www.biggestloserclub.com to create Buddy networks, start/join Buddy Challenges, find members, or read and post on the message boards.
10. How do I cancel my Club mobile service?
Since the mobile app is free with your Club web site membership, there's nothing you need to do to cancel your access to the tools and features on your phone.
11. How do I change my Club mobile app username and password?
Your Club mobile app login is the same as your Club web site login. To change your username/password, go to your computer, log into the site at www.biggestloserclub.com, and click "My Account" at the top of the page.
12. What happens if I change my mobile phone, but not my mobile number?
Applications like the Club mobile app will be saved to your old phone. If you get a new phone, saved apps will no longer be available, but you can type blcmobile.com into new the phone's browser and sign in.
13. What do I do if I have a new mobile phone number?
Your access to the Club mobile app won't be impacted if you get a new phone number.
14. What is an SMS?
Short Message Service (SMS) is the ability to send and receive short, alphanumeric messages to and from mobile phones.
15. I can't find my answer here - who can I contact for help?
Email us from your computer at help@biggestloserclub.com -- be sure to include your Club username in your message.